The rules for using Playtics

Terms of Use

These Terms cover accounts, uploaded film, acceptable use, and how ownership works between your program and Playtics.

Effective date: October 23, 2026 · Playtics Inc

These Terms of Use (“Terms”) govern access to and use of playtics.ai, our apps, and related services (the “Services”) provided by Playtics Inc (“Playtics,” “we,” “us,” or “our”).

By creating an account, uploading content, or otherwise using the Services, you agree to these Terms. If you are using the Services on behalf of a club, team, league, or company, you represent that you have authority to bind that organization, and “you” includes that organization.

Related: our Privacy Policy.

Questions: [email protected].

1. The Services

Playtics provides automated basketball film breakdown. Customers upload game film; we return analysis such as player-by-player box scores, the opponent’s box score where available, shot locations by zone, and highlights for players, teams, and games, plus related account features we make available over time.

Turnaround and feature availability may vary by plan, volume, and film quality. We may improve, add, or remove features; we will not remove access to paid core outputs without notice where a paid term is in effect, except as allowed under these Terms.

2. Eligibility and accounts

You must be able to form a binding contract.
Account holders are expected to be coaches, club/league staff, parents or guardians, or other authorized adults.
Players under 18 may use the Services only through an account managed by a parent or legal guardian. The guardian creates or approves the player's profile, receives the invitation, and can view, change, or close it at any time.
Players under 13 do not have their own login; the guardian uses the account on their behalf. Players 13–17 may have their own login only after the guardian approves it.
When a player turns 18, guardian management ends and the player takes over the account.
You are responsible for safeguarding login credentials and for activity under your account. Notify us promptly of unauthorized access.

We may refuse, suspend, or terminate accounts that violate these Terms or present risk to players, customers, or Playtics.

3. Customer content and licenses

“Customer Content” means film, audio, images, roster data, labels, notes, and other materials you or your users upload or submit.

You (or your organization) retain ownership of Customer Content.
You grant Playtics a worldwide, non-exclusive license to host, process, transmit, display, and create derivative works from Customer Content solely to provide and secure the Services for your account (including generating stats and highlights, applying your corrections, supporting you, and maintaining backups).
You also grant Playtics a worldwide, non-exclusive, royalty-free license to use Customer Content, and the stats, tags, and corrections created from it, to train, test, and improve Playtics' models and Services. For this use we remove player names and contact details and use only what is needed (for example video, court, plays, and jersey numbers). We do not use it to identify any person, we do not use facial recognition, and we never show your film publicly or in our marketing. This license continues for models already trained after you delete content or close your account, but we will not use deleted content for new training.
A club, league, or team may opt out of model training at any time by emailing [email protected]. Opting out applies to future training and does not affect your Services.
Outputs we generate from your film for your account are licensed back to you for your program’s internal coaching, scouting, and player-development use, subject to these Terms and any written order form.

We do not claim ownership of your game film. We do not use Customer Content to market Playtics on our own website, social channels, or sales materials.

4. Your responsibilities (releases and rights)

You represent and warrant that:

You have all rights, licenses, and consents needed to upload Customer Content and to authorize our processing described in these Terms and the Privacy Policy.
For teams with minors, you (or your club/league) hold any media releases or parental consents required by your organization, venue, or governing body, and you will not instruct Playtics to process film in a way that violates those rules.
Uploading and labeling players will not infringe privacy, publicity, intellectual-property, or other rights of any third party.
You will not upload content you are forbidden to share (for example, film covered only by a school student-data agreement we have not signed).

You are solely responsible for film of minors that you upload. Playtics does not obtain, review, or verify parental consents or media releases, and processes your film in reliance on your warranties above. Consent and media-release obligations sit entirely with you and the customer organization that records or uploads the film. If a parent, guardian, or player withdraws consent, you must remove the affected film or player data, or ask us to.

Player names are your choice. Playtics does not identify players; the Services tell players apart only by jersey number and on-court appearance. Adding names or other identifying labels is optional, and you are solely responsible for any names or labels you add, including having permission to add them for minors.

You agree to indemnify, defend, and hold Playtics harmless from any claims, fines, damages, and costs (including reasonable attorneys' fees) arising out of Customer Content, missing or defective consents or releases, or your breach of this Section 4, to the extent permitted by law, except to the extent caused by our willful misconduct.

5. Acceptable use

You may not:

Use the Services for unlawful purposes
Attempt to reverse engineer, disrupt, or overload the Services
Upload malware or content that is illegal, exploitative, or harassing
Access another team’s account or data without authorization
Resell or white-label the Services without a written agreement
Use outputs to publicly shame or harass players
Misrepresent stats or Playtics outputs as official league records unless your written agreement with us says otherwise

We may remove content or suspend access when we reasonably believe these rules are broken.

6. Intellectual property

The Services, software, models, branding, and documentation are owned by Playtics and its licensors. Except for the limited rights expressly granted, no license is granted by implication. Feedback you provide may be used by Playtics without obligation to you.

7. Payments, cancellation, and refunds

Pricing and payment terms are described in an order form, invoice, or plan page when you purchase. You are responsible for applicable taxes.

In short: payments are non-refundable, except for billing errors on our side or a major outage that stopped you using Playtics. You can cancel anytime and keep access until the end of the period you paid for.

Subscriptions and renewal

Plans are billed monthly and renew automatically at the end of each period.
You can cancel anytime from your account settings. Cancelling stops the next charge.
After cancelling, you keep access until the end of the period you already paid for.
If we change a price, we email you before your next renewal so you can cancel first.

Refunds

Fees are not refunded, except in these two cases:

Billing error on our side, such as a duplicate charge, a wrong amount, or a charge after you cancelled.
Major outage on our side that substantially prevented you from using Playtics for a sustained period.

Send refund requests within 30 days of the charge or the outage to [email protected]. Approved refunds go back to the original payment method.

Leagues and organizations with a signed agreement

If your league, club, or school signed an agreement with Playtics, its cancellation and payment terms apply instead of this section.

Your data after cancelling

You can ask us to delete your account data at any time. We permanently delete your footage and all stats and reports made from it within 30 days of the request. Models already trained are not affected (see Section 3).

If we close your account

We may suspend or close an account that breaks these Terms. No refund applies in that case.

One free game per coach. Any free game we offer is limited to one per person and one per team. Creating additional accounts, email addresses, or teams does not entitle you to another free game. If we determine that the same person is using multiple accounts to obtain additional free games, we may decline or withdraw those free games and suspend or close the accounts involved.

Questions about billing: [email protected]

8. Third-party services

The Services may interoperate with hosting, email, storage, or other providers. Their terms apply to their services. We are not responsible for third-party sites linked from our marketing pages.

9. Disclaimers

THE SERVICES AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLAYTICS DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Film breakdown depends on camera angle, lighting, occlusion, and other factors outside our control. Outputs may contain errors; coaches remain responsible for decisions they make using the Services. Playtics is a coaching tool — not legal, medical, or employment advice, and not a guarantee of competitive outcomes.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLAYTICS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF THE SERVICES IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICES IN THAT PERIOD (OR USD $100 IF YOU HAVE NOT PAID).

Some jurisdictions do not allow certain limitations; in those places, our liability is limited to the fullest extent permitted.

11. Suspension and termination

You may stop using the Services at any time. We may suspend or terminate access for breach, non-payment, legal risk, or prolonged inactivity. After termination, we handle Customer Content as described in the Privacy Policy (including deletion requests). Sections that by nature should survive (including ownership, licenses granted for past processing, indemnities, disclaimers, and limitations) survive termination.

12. Changes to the Services or Terms

We may update these Terms. The effective date will change when we do. Continued use after notice of material changes constitutes acceptance, except where applicable law requires a different process or your written order form says otherwise.

13. Governing law

Playtics Inc is registered in Wilmington, Delaware. These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules. Courts located in Delaware (or, if required for consumers, a court of competent jurisdiction where you reside) will have exclusive jurisdiction, subject to any mandatory consumer protections.

14. Miscellaneous

These Terms, the Privacy Policy, and any order form are the entire agreement for the Services. If a provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a corporate transaction. Notices may be sent to the email on your account or to [email protected].

15. Contact

Playtics Inc Registered in Wilmington, Delaware [email protected] https://playtics.ai